Refund policy
Refund & Return Policy
At BelloElla, we take pride in offering premium wellness supplements designed to support your well-being. Due to the nature of our products and for hygiene and safety reasons, please review our refund and return policy carefully before submitting a request. By placing an order, you agree to these terms.
30-Day Satisfaction Guarantee
We’re confident you’ll love your results. If you don’t notice a difference after 30 days of consistent use, you may be eligible for a refund of the product cost.
To keep this guarantee fair and effective for everyone, we ask that the following requirements are met:
- Valid for first-time purchases only
- Product must be used consistently for 30 days
- To qualify, please provide:
- A weekly photo of your product with a visible date (phone screen or calendar is fine)
- A short written summary of your experience and results
- Requests must be submitted no earlier than day 30 and no later than day 35 after confirmed delivery
- Product must be returned with original packaging and any remaining contents
All requests are reviewed to ensure eligibility. This helps us maintain the integrity of our guarantee for every customer. BelloElla reserves the right to deny any claim that is incomplete, unverifiable, or suspected of misuse or abuse of the policy.
Damaged or Incorrect Items
We want you to receive your order exactly as expected.
If something isn’t right:
- Please contact us within 48 hours of delivery
- Include clear photos or videos of the issue
- We’ll take care of it as quickly as possible
General Returns
- Returns are accepted for unused, unopened items only in original packaging
- All returns must be approved before being sent
- Return shipping is the customer’s responsibility
- Shipping fees are non-refundable
- Refunds are issued once your return is received and inspected (typically within 48 hours)
Items that are used, incomplete, or not in original condition may not qualify for a refund.
Subscription Orders
For subscriptions and repeat orders:
- You may cancel your subscription at any time. To avoid being charged for your next order, cancellations must be made at least 24 hours before your next scheduled billing date.
- Once an order has been processed, it is no longer eligible for cancellation or refund
How to Start a Return or Refund
Please reach out to our support team:
Include:
- Your order number
- Reason for your request
- Any photos or videos (if applicable)
- For guarantee claims: your weekly photos + experience summary
Our team will review your request and respond within 48 hours.
Refund Processing
- Approved refunds are processed within 7–10 business days after inspection
- Refunds are issued to your original payment method
- Timing may vary depending on your bank
Our Commitment to You
We created BelloElla to help you feel fresh, balanced, and confident every day. This policy is designed to give you peace of mind when trying our product—while also ensuring fairness for all customers. By placing an order with BelloElla you acknowledge and agree to these terms.